Effective Date: 17 july 2019
At Muhammadi Nahari House, your trust is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or place an order. We are committed to maintaining the confidentiality of your personal information and ensuring your online experience is safe and secure. Thanks for the clarification! Below explains restaurant website's **data handling, security, and protection measures**. the security and protection of your personal information is one of our highest priorities. When you visit our website, place an order, or interact with our digital services, we collect certain data to process your requests and improve your experience. This information includes your name, contact number, delivery address, and order preferences. We do not collect any unnecessary personal data, and all data we do collect is used only for legitimate operational or legal purposes. Your personal data is stored securely on encrypted servers located in facilities that employ both physical and digital protections. All communication between your browser and our servers is encrypted using HTTPS and SSL (Secure Socket Layer) protocols to prevent data interception or tampering. We work secure, so none of your financial details—such as credit card or bank information—is stored on our servers. Passwords, if created for an account, are hashed and salted using modern cryptographic algorithms, making them unreadable to both our team and any unauthorized third party. Access to sensitive data is limited strictly to authorized personnel who are trained in data protection protocols and bound by confidentiality obligations. These employees access data only when it is required to fulfill a user request, troubleshoot an issue, or maintain a service. We monitor our systems continuously for unusual activity and apply security patches and updates as soon as they are released by our software providers. Our development team follows secure coding practices, including input validation, session management, and access control enforcement, to reduce the risk of vulnerabilities. Data is backed up regularly in encrypted form to ensure availability and recoverability in case of an unexpected incident. We conduct internal audits and security reviews on a scheduled basis to assess our policies and refine our controls. For user behavior tracking and website improvement, we may use cookies, which you can disable at any time through your browser settings. These cookies help us understand which pages are most helpful and how users interact with our content. We do not sell, rent, or trade your personal information to third parties. We may share limited data with third-party partners like delivery services or marketing platforms, but only under strict data processing agreements that meet security and privacy standards. In the unlikely event of a data breach, we have an incident response plan that includes identifying the breach source, mitigating the impact, informing users and authorities, and taking steps to prevent future occurrences. We retain your personal data only as long as necessary to fulfill the services you request or to meet legal and regulatory requirements. After that, data is anonymized or securely deleted from our systems. Users can at any time contact us to request access to their data, ask for corrections, or request complete deletion. We take such requests seriously and act on them promptly. If you create an account with us, you may also log in to view and edit your personal information directly. For users under 13 years old, we do not knowingly collect personal data, and if we become aware that such data was collected inadvertently, we delete it immediately. Our website may link to external services like Foodpanda, Careem NOW, or Google Maps. These third-party services have their own privacy policies, which we encourage you to review separately. By using our website, you acknowledge that you understand and agree with our data handling practices. If you have concerns about how your data is managed or believe your information has been used inappropriately, you are encouraged to contact our Data Protection Officer or customer support team immediately. As digital threats evolve, so do our security measures. We continuously invest in improving our systems and training our staff to stay ahead of cybersecurity risks. Whether you are placing your first order or have been a loyal customer for years, we want you to know that your data is respected, guarded, and handled responsibly at all times. We appreciate your trust and are committed to upholding your privacy with the highest standards. Should the laws in Pakistan or the regions we operate in change, we will adjust our data policies accordingly and keep you informed. Thank you for choosing Muhammadi Nahari House.
1. Information We Collect
We may collect both personal and non-personal information, including:
- Personal Information: Full name, phone number, delivery address, email address.
- Order History: Details of your past orders, preferences, and delivery feedback.
- Technical Information:We may collect IP address, browser type, device info, pages visited, and interaction behavior using cookies and analytics tools anytime in the future.
2. How We Use Your Information
- To process your food orders and deliver them efficiently
- To provide customer support and respond to inquiries
- To personalize your experience based on past preferences
- To notify you about updates, special offers, and promotions (with your consent)
- To improve our website performance and services through usage analysis
3. How We Share Your Information
We respect your privacy. We do not sell or rent your personal data.
- Delivery partners (e.g., Foodpanda, Careem NOW) to fulfill your order
- Payment service providers to process secure transactions
- Marketing tools and analytics providers (only aggregated, anonymous data)
- Authorities if required by law for legal or security purposes
4. Cookies and Tracking Technologies
We do not use cookies, but may use in the future to enhance your browsing experience, remember your preferences, and track website performance. You can manage cookie settings through your browser at any time.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. All sensitive information is encrypted and stored on secure servers.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to receive promotional messages
- Request a copy of your data in a readable format
To exercise these rights, contact us at info@mnh.com.pk.
7. Children's Privacy
Our services are intended for users aged 13 and older. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will delete it immediately.
8. Third-Party Links
Our website may contain links to external websites like delivery platforms or social media. We are not responsible for their content or privacy practices. Please review their policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Muhammadi Nahari House
Email: info@mnh.com.pk
Phone: 03351118811